Effective Date: 02-08-2025

Your privacy is important to us. This Privacy Policy outlines how Radiance Skin Centre (“we”, “our”, or “us”) collects, uses, discloses, and safeguards your information when you visit our website https://radianceskincentre.co.ke (the “Website”).

This Privacy Policy applies only to information collected through our Website and not to information collected offline or through other means. By using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Non-Personal Information

Like most websites, we collect non-personally-identifying information typically made available by web browsers and servers, such as browser type, device type, IP address, language preference, referring site, and the date and time of each visitor request. This helps us understand how our visitors use the Website and improve its functionality and user experience.

b. Personally Identifiable Information

We may collect personal information such as your name, email address, phone number, or medical concerns only when you voluntarily submit it through contact forms, appointment bookings, newsletter signups, or other interactive elements on the Website.

2. Use of Information

We use the information collected for purposes such as:

  • Responding to your inquiries and appointment requests
  • Delivering relevant services or information
  • Personalizing your experience on the Website
  • Sending occasional clinic updates or health tips (only if you opt-in)
  • Improving the content, layout, and functionality of our Website

3. Security of Your Information

We take appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure. We cannot guarantee the absolute security of your information, but we do our best to safeguard it.

4. Cookies and Tracking Technologies

Radiance Skin Centre uses cookies and similar technologies to enhance your browsing experience. Cookies help us:

  • Understand website usage behavior
  • Store user preferences
  • Deliver relevant content

You can control or disable cookies through your browser settings. However, some features of the Website may not function properly without cookies.

5. Sharing and Disclosure

We do not sell or rent your personal information to third parties. Your data may only be shared with:

  • Trusted employees or contractors who need it to perform their duties
  • Service providers or software platforms that help us operate the Website (e.g., form processors or booking tools)
  • Legal authorities, if required by law, regulation, court order, or government request

All parties with access to personal data are obligated to maintain its confidentiality.

6. External Links

Our Website may contain links to external sites that are not operated by Radiance Skin Centre. We are not responsible for the privacy practices or the content of third-party websites. Please review their privacy policies before submitting personal information to them.

7. Children’s Privacy

Our services are intended for individuals above the age of 18. We do not knowingly collect personal data from children under 18 without parental or guardian consent. If you believe we have collected such information, please contact us to request deletion.

8. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Website after any changes indicates your acceptance of the revised policy.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  • The right to access, update, or delete your information
  • The right to withdraw consent (where applicable)
  • The right to object to data processing

To exercise any of these rights, please contact us using the details below.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Radiance Skin Centre
📍 Nairobi, Kenya
📧 Email: info@radianceskincentre.co.ke
📞 Phone: +254 728566990